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We are an independent nursing home registered with the Commission for Social Care Inspection Recognised by Health Insurance Companies, local NHS Trust and Private Hospitals
We are registered as an Investor in People
We pride ourselves on our friendly "home from home" approach whilst caring for our patients and their relatives. Highcliffe House Limited employs a team of 40 staff to care for the patients.
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We can offer:
- Long Term Care
- Respite Care
- Convalescent Care
- Day Care
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Investor in People
As an "Investor in People", the company firmly believes that all staff should be encouraged to develop their skills, gain further knowledge and experience to enable them to be better informed and equipped for their role within the home.
Each member of staff will, during the course of a year, receive regular supervision sessions and a Personal Development Review. An integral feature of these sessions will enable Matron and the member of staff concerned to identify any specific training requirements.
As a statutory requirement all staff receive annual Fire training and Manual Handling training.
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Staff profiles Highcliffe House Limited employs a team of 40 staff to care for the patients. |
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Alison Quilter is the Operational Director
Alison is responsible for over seeing the day to day running of the home.
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Bridget Bone is the Matron of the home
Bridget is a Registered General Nurse Level 1. She has a wealth of general nursing experience (some 28 years) with particular emphasis on caring for the frail, elderly patients.
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Mesina Mashana is the Deputy Matron of the home
Mesina is a Registered General Nurse Level 1. She has 20 years general nursing experience as well as gaining a Bsc in Nursing Education along with a Midwifery Diploma overseas.
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Alison, Bridget and Mesina work closely as a team, planning the staffing and training of the staff, in order to maintain a high standard of care which the patients receive.
Within the nursing department, there are three shifts per day. Each shift is lead by a qualified Nurse. She is assisted by a team of Health Care Assistants to help deliver personal care to our patients. The Nurse in Charge is responsible for assessing, planning, implementing and evaluating the care and needs of the patients during the shift.
The Health Care Assistant Team Leader, along with the Nurse in Charge of the Shift or the nominated co-ordinator of the shift (Senior carer) ensures that the lines of communication are maintained, regarding the patients well being and that the trained nursing staff are aware of any changes or concerns.
The Kitchen Manager ensures that the patients receive nutritious meals each day. Various diets are catered for. All the meals are prepared from fresh produce, the seasons being taken into account. A team of Front of House assistants serve the patients meals in dining room or their own rooms.
The Housekeeping department is lead by the Housekeeper. She is responsible for the cleanliness of the home and laundry services. A team of Domestic Assistants help.
The home is fortunate to have two handymen who help with the general maintenance of the home. They are quite willing to help patients settle into their rooms by way of hanging pictures/photographs etc, or any other little jobs to personalise a room for a patient.
Finally, the Administration of the home is under the direction of Alison and her Assistant, Heather Connolly.
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